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IGS News
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IGS now offers Elkalub LFC 1068 HIGH-Performance Press oils in 200 liter (55 gallon) containers – at competitive prices. Elkalub Lubricants increase machinery lifetime due to optimum protection against wear and extend the manufacturer’s oil change interval by 50%. IGS also offers Elkalub grease, sprays and corrosion inhibitors.
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| IGS News |
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7/14/2008 |
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Dear Customer,
We appreciate your loyalty and honesty which has helped us to recognize a problem with our parts and service over the past 3 to 6 months. Therefore, we would like to inform you that we have decided to reorganize the PARTS as well as the SERVICE department. As you know, time is of the essence and I hope we have your full cooperation in getting all of the information we need to investigate your parts and service needs as quickly as possible. Our goal will be to process your inquiry more effectively, in the most efficient way. An electronic process through our web site would be the most efficient and effective way. We also know that we need accurate, competent phone consultation because parts are not always easy to order by just picking a number. Therefore, we will have available for you a phone system which will give you the right assistance quickly. As you know yourself, phone calls come in bundles and everybody needs help at the same time, so we appreciate your cooperation. We would like you to use the voice mail system to allow us to work on every request as quickly and as efficiently with the highest quality that you deserve. Here is our promise, we will call you back within 2 hours to address your question that you left on the voice mail. Please keep in mind the more detailed information you leave on the voice mail system will help us to get you a more accurate response quickly. You may also send us an e-mail with the same information in writing and this would be answered either by an e-mail or a voice call within 2 hours.
Again we want to thank you for letting us know where we can improve our performance and shortly you will get information how we are going to do this.
AND PLEASE DO NOT HESITATE TO LET US KNOW HOW WE ARE DOING. WE CAN ONLY SERVE YOU BETTER IF WE ARE INFORMED.
THANKS AGAIN.
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